We are committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and safeguard personal information when users interact with our website and services.

1. Nature of Our Services

We provide independent assistance and guidance services to individuals who want to understand the process of filing consumer complaints on official government portals.
We are not a government organisation and are not affiliated with any government authority, consumer forum, or department.

2. Information We Collect

We may collect the following information when users contact us:

• Name

• Phone number

• Email address (if provided)

• Basic details related to their consumer issue or enquiry

We do not collect sensitive financial information such as bank passwords, OTPs, or card details.

3. How We Use Information

The information collected is used only for:

• Providing guidance and assistance services

• Responding to user enquiries

• Explaining the complaint filing process

• Improving our services

4. Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.
Information may only be shared if required by law or legal authorities.

5. Data Protection & Security

We take reasonable steps to protect customer information:

• Restricted access to personal data

• Secure communication through phone or messaging

• Data used only for service-related purposes

6. User Responsibility

Users are advised:

• Not to share sensitive financial or banking information

• To verify all details before submitting complaints on government portals

7. Third-Party Websites

Our guidance may include links to official government portals.
We are not responsible for the privacy practices of external websites.

8. Consent

By using our website and services, users consent to the terms of this Privacy Policy.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.